PSR Surgery Scheduler GI

Prevea Health; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Back PSR Surgery Scheduler to join our team. You will welcome, register and schedule patients and visitors, acting as a liaison between patients and medical staff to create a positive first impression.

You will schedule outpatient surgeries, verify demographics and insurance, assist with policies and payments, and collaborate with the authorization and clinical operations teams to improve scheduling efficiency.

Qualifications

• High School Diploma or GED required.
• 3–5 years experience in customer service, insurance, or healthcare preferred.
• Excellent telephone and computer skills with clear communication.
• Empathetic and responsive to patient needs.

Responsibilities

• Schedule outpatient surgeries and procedures.
• Coordinate communication between patients, families, staff, and providers.
• Obtain and confirm demographic and insurance information.
• Assist patients with questions about policies, insurances, or payments.
• Collaborate with prior authorization and clinical operations teams.
• Handle cash procedures, collect co-pays and balances.
• Process daily batch deposits.

Skills

Telephone skills

Computer skills

Customer service

Communication

Empathy

Education

High school diploma or GED

Tools

MyPrevea scheduling system

Job description

JOB REQUIREMENTS: Back PSR Surgery Scheduler - GI #26-425 Green Bay,
Wisconsin, United States
Tulip Lane-023 Description This position is full-time, 40-hours per week. It is full-time benefit eligible. PSR Surgery Scheduler Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give Care. Job Summary The Patient Service Representative (PSR) Surgery Scheduler role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR Surgery Scheduler is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. What you will do Schedules outpatient surgeries and procedures upon receipt of provider orders or referrals. Coordinate communication between patients, family members, staff, and providers-via phone, in person, or through MyPrevea; Direct patient concerns, inquiries or complaints by receiving and routing messages to appropriate staff. Obtain and confirm accurate demographic and insurance/coverage information. Assist patient or caller with questions regarding policies, insurances, payments, or other financial needs. Works closely with the prior authorization team to review insurance and surgery eligibility; following protocols for surgery reschedules if necessary. Closely collaborates with the clinical operations team to provide feedback regarding scheduling efficiencies and opportunities. Appropriately handle cash and collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. Provide error-free and accurate daily batch and/or deposits To Appropriate Staff For Processing. Education Qualifications High School Diploma and/or GED Required Experience Qualifications 3-5 years Experience In Customer Service, Insurance, And/or Healthcare Preferred Skills and Abilities Display proficient telephone and computer skills with clear and professional speaking abilities. Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways... Prevea is an Equal Employment Opportunity/Affirmative Action employer.