Support Team Member

Paycom - ATS; Duluth (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company Match

PTO

Holidays

Employee Assistance Program

Education & Training

Job summary

Century Fire Protection in Duluth, MN seeks an organized administrative coordinator to support inspection services. You will create work orders, dispatch to technicians or approved partners, and maintain accurate data across systems to ensure timely follow-up and complete documentation.

The role requires a high school diploma with 1–3 years of admin/dispatch experience, and proficiency with MS Office; ServiceTrade experience is a plus.

Qualifications

• High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.
• Proficient with Microsoft Office applications; Excel experience; familiarity with CRM/ERP systems; ServiceTrade preferred.

Responsibilities

• Create inspection work orders accurately and in a timely manner.
• Dispatch inspection work orders to internal technicians or approved service partners.
• Assign and coordinate approved subcontractor partners for inspection services.
• Monitor and manage team email inbox, responding or routing requests appropriately.
• Follow up on unscheduled or pending inspection work orders to ensure timely completion.
• Upload proposals and supporting documentation into the system.
• Validate inspection tags and ensure documentation compliance.
• Update and maintain accurate customer location information in internal systems.
• Maintain organized digital records and documentation.
• Support team reporting and tracking of inspection activity as needed.

Skills

Administrative coordination

Dispatch experience

CRM/ERP familiarity

MS Excel

Education

High school diploma

Tools

ServiceTrade

CRM/ERP systems

Microsoft Office

Job description

Div. 32 Duluth, GASummaryResponsible for providing administrative and operational support to the inspection and service team; create and dispatch inspection work orders, coordinate with approved service partners, maintain accurate system data, and ensure timely follow-up on open items.Essential Duties and Responsibilities include the following. Other duties may be assigned.Create inspection work orders accurately and in a timely manner.Dispatch inspection work orders to internal technicians or approved service partners.Assign and coordinate approved subcontractor partners for inspection services.Monitor and manage team email inbox, responding or routing requests appropriately.Follow up on unscheduled or pending inspection work orders to ensure timely completion.Upload proposals and supporting documentation into the system.Validate inspection tags and ensure documentation compliance.Update and maintain accurate customer location information in internal systems.Maintain organized digital records and documentation.Support team reporting and tracking of inspection activity as needed.Education and/or ExperienceHigh school diploma and 1–3 years of administrative, service coordination, or dispatch experience.Computer SkillsMicrosoft Office applications, proficient with Excel, experience with CRM/ERP systems, ServiceTrade preferred.Physical DemandsPrimarily office-based; able to sit at computer for extended periods; ability to use standard office equipment (computers, printers, scanners); sit, stand, walk, talk; occasionally lift and/or move up to 10 pounds; specific vision abilities required by this job include close vision.***AGENCY NOTICE***Agency Submissions: Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid.Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:MedicalDentalVisionFlexible Spending AccountsVoluntary Life InsuranceShort-term & Long-term DisabilityPaid Time OffPaid Holidays401(K) with Company MatchEmployee Assistance ProgramEmployee Relief FundSupplemental Insurance including Critical Illness, Hospitalization & AccidentBuild a Career that Burns Bright!We support and hire Veterans and we are an Equal Opportunity Employer