Support Team Member

Century Fire Protection Llc; Duluth (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Century Fire Protection in Duluth, MN seeks an administrative coordinator to support inspection and service teams. Responsibilities include creating and dispatching inspection work orders, coordinating with approved service partners, and maintaining accurate system data to ensure timely follow-up on open items.

Minimum requirements are a high school diploma with 1–3 years in administrative, service coordination, or dispatch roles; proficient with Excel and CRM/ERP systems, with ServiceTrade

Qualifications

• High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.
• Proficiency with Microsoft Office, especially Excel.
• Experience with CRM/ERP systems; ServiceTrade preferred.

Responsibilities

• Create inspection work orders accurately and in a timely manner.
• Dispatch inspection work orders to internal technicians or approved service partners.
• Assign and coordinate approved subcontractor partners for inspection services.
• Monitor and manage team email inbox, responding or routing requests appropriately.
• Follow up on unscheduled or pending inspection work orders to ensure timely completion.
• Upload proposals and supporting documentation into the system.
• Validate inspection tags and ensure documentation compliance.
• Update and maintain accurate customer location information in internal systems.
• Maintain organized digital records and documentation.
• Support team reporting and tracking of inspection activity as needed.

Skills

Administrative coordination

Dispatch coordination

Customer service

Education

High school diploma

Tools

CRM/ERP systems

ServiceTrade

Excel

Job description

Div. 32 Duluth, GASummaryResponsible for providing administrative and operational support to the inspection and service team; create and dispatch inspection work orders, coordinate with approved service partners, maintain accurate system data, and ensure timely follow-up on open items.Essential Duties and Responsibilities include the following. Other duties may be assigned.Create inspection work orders accurately and in a timely manner.Dispatch inspection work orders to internal technicians or approved service partners.Assign and coordinate approved subcontractor partners for inspection services.Monitor and manage team email inbox, responding or routing requests appropriately.Follow up on unscheduled or pending inspection work orders to ensure timely completion.Upload proposals and supporting documentation into the system.Validate inspection tags and ensure documentation compliance.Update and maintain accurate customer location information in internal systems.Maintain organized digital records and documentation.Support team reporting and tracking of inspection activity as needed.Education and/or ExperienceHigh school diploma and 1–3 years of administrative, service coordination, or dispatch experience.Computer SkillsMicrosoft Office applications, proficient with Excel, experience with CRM/ERP systems, ServiceTrade preferred.Physical DemandsPrimarily office-based; able to sit at computer for extended periods; ability to use standard office equipment (computers, printers, scanners); sit, stand, walk, talk; occasionally lift and/or move up to 10 pounds; specific vision abilities required by this job include close vision.Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:MedicalDentalVisionFlexible Spending AccountsVoluntary Life InsuranceShort-term & Long-term DisabilityPaid Time OffPaid Holidays401(K) with Company MatchEmployee Assistance ProgramEmployee Relief FundSupplemental Insurance including Critical Illness, Hospitalization & AccidentBuild a Career that Burns Bright!We support and hire Veterans and we are an Equal Opportunity Employer