Support Team Member

Century Fire Protection; Duluth (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Voluntary Life Insurance

Short-term Disability

Long-term Disability

Paid Time Off

Paid Holidays

401(K) with Company Match

Employee Assistance Program

Employee Relief Fund

Critical Illness Insurance

Hospitalization Insurance

Accident Insurance

Job summary

Century Fire Protection in Duluth, GA is seeking an Administrative/Dispatch specialist to support the inspection and service team. You will create inspection work orders, dispatch them to technicians or partners, and coordinate subcontractors for inspections, while maintaining accurate system data and timely follow-up on open items.

Ideal candidates have a high school diploma with 1–3 years in administrative or dispatch roles, strong Microsoft Office skills, Excel, and familiarity with CRM/ERP

Qualifications

• High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.
• Microsoft Office applications proficiency; Excel experience; familiarity with CRM/ERP systems; ServiceTrade preferred.
• Primarily office-based; sit at computer for extended periods; ability to lift up to 10 pounds.

Responsibilities

• Create inspection work orders accurately and in a timely manner.
• Dispatch inspection work orders to internal technicians or approved service partners.
• Assign and coordinate approved subcontractor partners for inspection services.
• Monitor and manage team email inbox, responding or routing requests appropriately.
• Follow up on unscheduled or pending inspection work orders to ensure timely completion.
• Upload proposals and supporting documentation into the system.
• Validate inspection tags and ensure documentation compliance.
• Update and maintain accurate customer location information in internal systems.
• Maintain organized digital records and documentation.
• Support team reporting and tracking of inspection activity as needed.

Education

High school diploma

Tools

CRM/ERP systems

ServiceTrade

Job description

Job DetailsJob Location: Century Fire Protection Duluth - Duluth, GA 30096 Position Type: Full Time Travel Percentage: None Div. 32 Duluth, GA

Summary

Responsible for providing administrative and operational support to the inspection and service team; create and dispatch inspection work orders, coordinate with approved service partners, maintain accurate system data, and ensure timely follow-up on open items.

Essential Duties and Responsibilities

• Create inspection work orders accurately and in a timely manner.
• Dispatch inspection work orders to internal technicians or approved service partners.
• Assign and coordinate approved subcontractor partners for inspection services.
• Monitor and manage team email inbox, responding or routing requests appropriately.
• Follow up on unscheduled or pending inspection work orders to ensure timely completion.
• Upload proposals and supporting documentation into the system.
• Validate inspection tags and ensure documentation compliance.
• Update and maintain accurate customer location information in internal systems.
• Maintain organized digital records and documentation.
• Support team reporting and tracking of inspection activity as needed.

Education and/or Experience

High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.

Computer Skills

Microsoft Office applications, proficient with Excel, experience with CRM/ERP systems, ServiceTrade preferred.

Physical Demands

Primarily office-based; able to sit at computer for extended periods; ability to use standard office equipment (computers, printers, scanners); sit, stand, walk, talk; occasionally lift and/or move up to 10 pounds; specific vision abilities required by this job include close vision.

What's In It For You ?

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer