Support Team Member

CENTURY FIRE PROTECTION LLC; Duluth (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with Company Match

Paid Time Off

Job summary

Century Fire Protection LLC in Duluth, GA is seeking an Administrative/Dispatch Specialist to provide administrative and operational support to the inspection and service team, create and dispatch inspection work orders, and coordinate with service partners.

Candidates should have a high school diploma and 1–3 years in admin, service coordination, or dispatch, with proficiency in Microsoft Office and Excel; experience with CRM/ERP systems (ServiceTrade preferred).

Qualifications

• High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.
• Experience with CRM/ERP systems and ServiceTrade preferred.

Responsibilities

• Create inspection work orders accurately and in a timely manner.
• Dispatch inspection work orders to internal technicians or approved service partners.
• Assign and coordinate approved subcontractor partners for inspection services.
• Monitor and manage team email inbox, responding or routing requests appropriately.
• Follow up on unscheduled or pending inspection work orders to ensure timely completion.
• Upload proposals and supporting documentation into the system.
• Validate inspection tags and ensure documentation compliance.
• Update and maintain accurate customer location information in internal systems.
• Maintain organized digital records and documentation.
• Support team reporting and tracking of inspection activity as needed.

Skills

MS Office

Excel

CRM/ERP systems

ServiceTrade

Education

High school diploma

Job description

Job DetailsJob Location: Century Fire Protection Duluth - Duluth, GA 30096Position Type: Full TimeTravel Percentage: NoneDiv. 32 Duluth, GA

Summary

Responsible for providing administrative and operational support to the inspection and service team; create and dispatch inspection work orders, coordinate with approved service partners, maintain accurate system data, and ensure timely follow-up on open items.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Create inspection work orders accurately and in a timely manner.
• Dispatch inspection work orders to internal technicians or approved service partners.
• Assign and coordinate approved subcontractor partners for inspection services.
• Monitor and manage team email inbox, responding or routing requests appropriately.
• Follow up on unscheduled or pending inspection work orders to ensure timely completion.
• Upload proposals and supporting documentation into the system.
• Validate inspection tags and ensure documentation compliance.
• Update and maintain accurate customer location information in internal systems.
• Maintain organized digital records and documentation.
• Support team reporting and tracking of inspection activity as needed.

Education and/or Experience

High school diploma and 1–3 years of administrative, service coordination, or dispatch experience.

Computer Skills

Microsoft Office applications, proficient with Excel, experience with CRM/ERP systems, ServiceTrade preferred.

Physical Demands

Primarily office-based; able to sit at computer for extended periods; ability to use standard office equipment (computers, printers, scanners); sit, stand, walk, talk; occasionally lift and/or move up to 10 pounds; specific vision abilities required by this job include close vision.

What's In It For You ?

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer