Support Lead: Elevate Customer WOW & Team Excellence

Five Below Inc; Clinton (MD); In loco; USD 18.000 - 26.000; Part-time

Descrizione del lavoro

Five Below is seeking an hourly Store Supervisor to lead crew members in delivering WOW customer service and efficient store operations. You will train staff on BEST practices, oversee daily activities, and step in as Manager on Duty when needed.

Responsibilities include cash handling during open/close, unloading stock, and maintaining a high-energy, guest-focused environment. The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task

Competenze

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Mansioni

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Conoscenze

Customer service

Communication

Multi-tasking

Composure under pressure

Creativity

Leadership

Written communication

Formazione

High school diploma or equivalent

College experience preferred

Descrizione del lavoro

Five Below is seeking an hourly Store Supervisor to lead crew members in delivering WOW customer service and efficient store operations. You will train staff on BEST practices, oversee daily activities, and step in as Manager on Duty when needed.

Responsibilities include cash handling during open/close, unloading stock, and maintaining a high-energy, guest-focused environment. The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task