Support Lead - Flexible Schedule & Customer Excellence

Five Below; Springfield (OH); Hybrid; USD 15,000 - 18,000; Part time

Job summary

Five Below is seeking a support lead for a part-time role in Springfield, OH. The position involves supervising store operations, training crew on the BEST customer service experience, and ensuring excellent customer service at checkout.

Responsibilities include opening/closing the store, cash handling, staff onboarding, and driving sales while controlling expenses. The role requires leadership with strong communication and multitasking abilities.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily store activities, ensuring staff perform duties effectively and deliver excellent service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking responsibility for store operations, staff, and urgent issues.
• Manages opening or closing the store, including cash handling and alarms for daily operations.
• Supports onboarding and ongoing training of associates on store policies and procedures.
• Drives store sales and controls expenses by optimizing merchandising and customer service.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a support lead for a part-time role in Springfield, OH. The position involves supervising store operations, training crew on the BEST customer service experience, and ensuring excellent customer service at checkout.

Responsibilities include opening/closing the store, cash handling, staff onboarding, and driving sales while controlling expenses. The role requires leadership with strong communication and multitasking abilities.