Part-Time Retail Support Lead: Guest Experience

Five Below; Fairlawn (OH); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Fairlawn, OH is seeking a Support Lead (Part Time) to oversee daily store operations and lead crew members in delivering exceptional customer service. The role includes assisting with stock, onboarding new associates, and ensuring a smooth opening or closing process.

You will act as Manager on Duty when required, manage schedules, and help drive sales while maintaining strong store controls. A positive, energetic attitude is essential.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and manage competing priorities.
• Creative thinking and problem-solving under pressure.

Responsibilities

• Wows customers with friendly service and fast checkout.
• Oversee daily store activities and staff performance.
• Assist with receiving, unpacking, and stocking to keep displays current.
• Act as Manager on Duty when needed, handling store operations and issues.
• Open or close the store, secure cash, and ensure alarms are set.

Skills

Verbal communication

Written communication

Multi-tasking

Calm under pressure

Creative thinking

Education

High School or equivalent

College experience preferred

Job description

Five Below in Fairlawn, OH is seeking a Support Lead (Part Time) to oversee daily store operations and lead crew members in delivering exceptional customer service. The role includes assisting with stock, onboarding new associates, and ensuring a smooth opening or closing process.

You will act as Manager on Duty when required, manage schedules, and help drive sales while maintaining strong store controls. A positive, energetic attitude is essential.