Customer Experience Lead, Part-Time Store Ops

Five Below; Springfield (MA); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is seeking a Support Lead (Part Time) in West Springfield, MA. You will guide store associates, ensure excellent customer service, and support daily operations including opening/closing, cash handling, and safety procedures.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling includes day/evening/weekend shifts, with opportunities for growth within the store network.

Qualifications

• High School Diploma or equivalent is required.
• College experience is preferred but not mandatory.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensures crew wows customers with friendly service and efficient checkout.
• Oversees daily store activities and supports training of associates.
• Assists with receiving, stocking, and organizing inventory.
• Acts as Manager on Duty and handles store operations and emergencies.
• Opens/closes the store, manages cash, and ensures security procedures.
• Drives sales by optimizing merchandising and staff performance.

Skills

People leadership

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead (Part Time) in West Springfield, MA. You will guide store associates, ensure excellent customer service, and support daily operations including opening/closing, cash handling, and safety procedures.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling includes day/evening/weekend shifts, with opportunities for growth within the store network.