Part-Time Support Lead: Elevate Customer Experience

Five Below; Mentor (OH); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Mentor, OH is seeking a part-time Support Lead to drive excellent customer service and oversee daily store operations. You will train crew, assist with receiving, and step in as Manager on Duty as needed to ensure smooth daily performance.

The role requires a high school diploma or equivalent, with 1+ year of management experience and strong communication skills. Flexible schedule including weekends is expected.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to solve problems and improve processes.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures exceptional service.
• Oversees daily activities of store associates and monitors performance.
• Assists with receiving, unpacking, and stocking of new merchandise.
• Acts as Manager on Duty, overseeing store operations and staff.
• Manages opening/closing procedures, including cash handling and security.
• Supports onboarding and ongoing training of associates on policies and products.
• Drives store sales by optimizing merchandising and customer service.

Skills

High School

College experience

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below in Mentor, OH is seeking a part-time Support Lead to drive excellent customer service and oversee daily store operations. You will train crew, assist with receiving, and step in as Manager on Duty as needed to ensure smooth daily performance.

The role requires a high school diploma or equivalent, with 1+ year of management experience and strong communication skills. Flexible schedule including weekends is expected.