Store Support Lead: Customer Experience & Ops

Five Below; Pickerington (OH); Hybrid; USD 15,000 - 21,000; Full time

Job summary

Five Below in Pickerington, OH is seeking a Support Lead to drive customer service excellence and oversee daily store operations. You will train crew, supervise shifts, and ensure fast, friendly checkout experiences.

Responsibilities include opening/closing, cash handling, stock organization, and collaboration with leadership to boost sales. Must be 18+, with flexible scheduling and a focus on a WOW customer experience.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Wows customers through personal contact and service excellence.
• Trains crew on BEST customer service for fast, friendly checkout.
• Oversees daily activities of store associates and ensures quality service.
• Assists with receiving, unpacking, and stocking items for efficient floor placement.
• Acts as Manager on Duty when needed, handling store operations and staff.
• Opens and closes the store, secures cash, and ensures daily readiness.
• Supports onboarding and ongoing training of associates and policies.
• Drives sales and helps control expenses through merchandising and performance improvements.

Skills

Customer service

Leadership

Communication

Multi-task

Creativity

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Pickerington, OH is seeking a Support Lead to drive customer service excellence and oversee daily store operations. You will train crew, supervise shifts, and ensure fast, friendly checkout experiences.

Responsibilities include opening/closing, cash handling, stock organization, and collaboration with leadership to boost sales. Must be 18+, with flexible scheduling and a focus on a WOW customer experience.