Support Engineer — Bridge Tech & Customer Success

Levanta; Lorida (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Open vacation policy

Professional growth

Inclusive culture

Job summary

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. The role requires a customer-obsessed, technically savvy individual capable of cross-functional collaboration to ensure a high-quality customer experience.

You will respond to technical questions via Slack and our ticketing tools, guide customers through Levanta’s technology, and help identify and fix repeat issues, while building internal documentation and

Qualifications

• 2+ years of experience in technical support, solutions engineering, or software engineering.
• Ability to read / write code in Typescript.
• Good communication skills, able to juggle multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows that will make our support process more efficient

Skills

Typescript

Communication

REST APIs

SQL

Cloud tooling

Tools

Slack

Linear

Pylon

Job description

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. The role requires a customer-obsessed, technically savvy individual capable of cross-functional collaboration to ensure a high-quality customer experience.

You will respond to technical questions via Slack and our ticketing tools, guide customers through Levanta’s technology, and help identify and fix repeat issues, while building internal documentation and