Support Engineer: AI-Driven Tech Bridge (Open Vacation)

Levanta; Maryland City (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Open vacation policy

Growth opportunities

Diversity & inclusion

Hub-state residency requirement

Job summary

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

You will respond to technical questions via Slack and Linear, guide customers through Levanta's technology, escalate bugs with context, and contribute to support docs and internal tooling to improve efficiency.

Qualifications

• 2+ years in technical support, solutions engineering, or software engineering.
• Ability to read and write code in Typescript.
• Strong communication and multi-conversation skills.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues via Slack, Linear, and Pylon.
• Guide customers through Levanta's technology and challenges.
• Escalate product bugs to engineering with context.
• Create and maintain technical support documentation for CS and engineering.
• Identify repeat issues and propose product improvements.
• Build internal tools to solve common issues.
• Implement AI workflows to improve support efficiency.

Skills

Typescript

REST APIs

SQL

Cloud tooling

Customer-focused communication

Tools

Slack

Linear

Pylon

Job description

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

You will respond to technical questions via Slack and Linear, guide customers through Levanta's technology, escalate bugs with context, and contribute to support docs and internal tooling to improve efficiency.