Support Engineer - API & Engineering Liaison

Levanta; Michigan; In loco; USD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dynamic work environment

Competitive salary and benefits

Open vacation and sick policy

Growth opportunities

Diversity and inclusion culture

Hub-state residency requirement

Descrizione del lavoro

Levanta is seeking a Support Engineer to join our growing team. This role sits at the intersection of Customer Success and Engineering to troubleshoot product, integration, and API issues and to keep customers happy.

The ideal candidate is customer-obsessed, technically savvy, and comfortable collaborating across teams to deliver high-quality experiences. Two plus years in a technical role and TS/API fluency are expected.

Competenze

• 2+ years of prior experience in the technical support, solutions engineering, or software engineering.
• Ability to read / write code in Typescript
• Good communication skills, able to juggle multiple technical conversations
• Familiarity with REST APIs, SQL, and cloud tooling.

Mansioni

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows that will make our support process more efficient

Conoscenze

Typescript

REST APIs

SQL

Cloud tooling

Customer-facing

Strumenti

Linear

Slack

Pylon

Descrizione del lavoro

Levanta is seeking a Support Engineer to join our growing team. This role sits at the intersection of Customer Success and Engineering to troubleshoot product, integration, and API issues and to keep customers happy.

The ideal candidate is customer-obsessed, technically savvy, and comfortable collaborating across teams to deliver high-quality experiences. Two plus years in a technical role and TS/API fluency are expected.