Support Engineer: Bridge CS & Engineering for APIs

Levanta; North Carolina; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary & benefits

Open vacation and sick policy

Growth opportunities

Diversity & inclusion culture

Job summary

Levanta, the creator affiliate platform for modern e-commerce, is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own: respond to technical issues via Slack/Linear/Pylon, understand Levanta tech, escalate bugs with context, and document support processes.

Qualifications

• 2+ years in technical support, solutions engineering, or software engineering.
• Ability to read and write code in Typescript.
• Good communication and multitasking across technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows that will make our support process more efficient

Skills

Typescript

Technical support

Communication skills

REST APIs

SQL

Cloud tooling

Job description

Levanta, the creator affiliate platform for modern e-commerce, is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own: respond to technical issues via Slack/Linear/Pylon, understand Levanta tech, escalate bugs with context, and document support processes.