Support Engineer — API & Product Troubleshooter

Levanta; Massachusetts; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Open vacation policy

Professional growth

Diversity & inclusion culture

Job summary

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. You will respond to technical inquiries via Slack and ticketing systems, guiding customers through challenges and documenting solutions.

You will escalate bugs to the engineering team, create technical docs, identify recurring issues, and build internal tools. This role emphasizes customer obsession, technical savvy, and cross-functional collaboration.

Qualifications

• 2+ years in technical support, solutions engineering, or software engineering.
• Ability to read/write TypeScript.
• Strong communication and ability to juggle multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable CS and engineering teams
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows to make our support process more efficient

Skills

Customer focus

Cross-functional teamwork

Code reading (Typescript)

Problem solving

Technical troubleshooting

Tools

REST APIs

SQL

Cloud tooling

Job description

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. You will respond to technical inquiries via Slack and ticketing systems, guiding customers through challenges and documenting solutions.

You will escalate bugs to the engineering team, create technical docs, identify recurring issues, and build internal tools. This role emphasizes customer obsession, technical savvy, and cross-functional collaboration.