Support Engineer — Bridge CS & Engineering with AI Workflows

Levanta; Washington (District of Columbia); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Open vacation policy

Open sick policy

Professional growth

Diversity & inclusion

Job summary

Levanta in Washington, DC is seeking a Support Engineer who bridges Customer Success and Engineering to troubleshoot product, integration, and API issues. You will read code in TypeScript, work across Slack, Linear, and Pylon, and help customers overcome technical challenges.

You will document solutions, contribute to internal tooling, and advocate for the customer while collaborating with product and engineering to improve the platform.

Qualifications

• 2+ years of experience in technical support, solutions engineering, or software engineering.
• Ability to read/write code in Typescript.
• Strong communication skills, able to handle multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues via Slack, Linear, and Pylon.
• Understand Levanta's tech and guide customers through challenges.
• Escalate product bugs with clear context to engineering.
• Create and maintain technical support docs for CS and engineering.
• Identify repeat issues and propose product improvements.
• Build internal tools to solve common issues.
• Implement AI workflows to improve support efficiency.

Skills

Typescript

REST APIs

SQL

Cloud tooling

Communication

Job description

Levanta in Washington, DC is seeking a Support Engineer who bridges Customer Success and Engineering to troubleshoot product, integration, and API issues. You will read code in TypeScript, work across Slack, Linear, and Pylon, and help customers overcome technical challenges.

You will document solutions, contribute to internal tooling, and advocate for the customer while collaborating with product and engineering to improve the platform.