Support Engineer – Automation, APIs & Observability

Worth AI; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance

Unlimited Vacation

Work From Home

Free Food & Snacks (in office)

Wellness Resources

Job summary

A tech-driven company in Atlanta is seeking a detail-oriented Technical Support Engineer to join their product engineering team. The role involves troubleshooting customer issues, implementing solutions, and collaborating with software engineers. Ideal candidates should have experience with relational databases, monitoring tools, and effective communication skills. This position offers full-time employment with benefits including health care and unlimited vacation.

Qualifications

• 2+ years of experience in enterprise support or as a software engineer.
• Hands-on experience with monitoring tools is required.
• Familiarity with RESTful APIs and cloud operations.

Responsibilities

• Research and resolve customer issues in applications.
• Analyze support trends and propose improvements.
• Manage several open issues simultaneously.

Skills

Experience with relational databases

Proficiency with programming languages (Typescript, Node, Python)

Excellent communication skills

Problem-solving skills

Tools

Datadog

AWS CloudWatch

Job description

A tech-driven company in Atlanta is seeking a detail-oriented Technical Support Engineer to join their product engineering team. The role involves troubleshooting customer issues, implementing solutions, and collaborating with software engineers. Ideal candidates should have experience with relational databases, monitoring tools, and effective communication skills. This position offers full-time employment with benefits including health care and unlimited vacation.