AI-Powered SaaS Support Specialist

Docebo; Atlanta (GA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous Vacation Policy

Employee Share Purchase Plan

Career progression opportunities

WeWork partnership

Job summary

A leading technology company in Atlanta is seeking a Technical Support Analyst to provide expert product support and troubleshoot customer issues. You will help clients maximize the use of the company's learning platform while addressing various technical inquiries. A strong background in technical support and exceptional communication skills are essential for success in this role, which offers a hybrid work arrangement and robust benefits.

Qualifications

• Strong ability to quickly learn and communicate software-related and technical concepts clearly to customers.
• Exceptional communication skills and a passion for helping customers.
• Previous experience in technical support, particularly in SaaS or fast-paced support organizations.

Responsibilities

• Address customer inquiries and technical issues through various communication channels.
• Troubleshoot technical issues by asking clarifying questions.
• Conduct conversations within a highly technical environment.

Skills

Strong ability to quickly learn and communicate software-related concepts

Exceptional communication skills

Previous experience in technical support

Ability to work effectively in high-pressure environments

Proactive problem-solving mindset

Education

Experience in SaaS or LMS environments

Tools

Ticketing systems

Job description

A leading technology company in Atlanta is seeking a Technical Support Analyst to provide expert product support and troubleshoot customer issues. You will help clients maximize the use of the company's learning platform while addressing various technical inquiries. A strong background in technical support and exceptional communication skills are essential for success in this role, which offers a hybrid work arrangement and robust benefits.