Remote Support Engineer: Automation & Self‑Service

Expo, Inc; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited vacation

Competitive salary + equity

401(k) plan with company matching

Equipment budget

Flexible schedule

12-week paid parental leave

Annual budget for professional development

Job summary

A leading technology company in the United States is seeking a Support Engineer to enhance self-service support channels and improve customer experience. The role involves resolving technical issues, optimizing tools and processes, and ensuring effective communication with users. Candidates should have experience in web or mobile development and a strong desire to automate repetitive tasks. Competitive salary and benefits, including unlimited vacation and 401(k) matching, are offered.

Qualifications

• Experience in web or mobile development.
• Ability to independently improve support processes.
• Familiarity with AI tools for support automation.

Responsibilities

• Act as primary contact for Expo users, resolving technical and account questions.
• Own and improve self-service support channels.
• Monitor community spaces and engage with users.

Skills

Technical support

Automation

User communication

Problem-solving

Job description

A leading technology company in the United States is seeking a Support Engineer to enhance self-service support channels and improve customer experience. The role involves resolving technical issues, optimizing tools and processes, and ensuring effective communication with users. Candidates should have experience in web or mobile development and a strong desire to automate repetitive tasks. Competitive salary and benefits, including unlimited vacation and 401(k) matching, are offered.