Remote API Support Engineer

Crunchbase; Atlanta (GA); Remote; USD 118,592 - 139,520; Full time

Benefits offered by this job

Competitive salary

Equity options

Comprehensive health benefits

401(k) plan

Wellness resources

Work-from-home support

Job summary

A technology company in Atlanta is seeking a Technical Support Specialist to assist API customers and provide high-quality technical support. The ideal candidate will possess a Bachelor's degree and 3 years of experience in technical support roles, particularly in SaaS environments. Responsibilities include diagnosing customer issues, handling inquiries efficiently, and maintaining documentation. This role offers competitive compensation, equity options, and a supportive remote-first work culture.

Qualifications

• Minimum of 3 years in a technical support or customer-facing role.
• Experience in SaaS or startup environments is a plus.
• Ability to investigate and resolve technical issues.

Responsibilities

• Apply product expertise to diagnose customer issues.
• Handle inquiries professionally and efficiently.
• Create and maintain documentation for products.

Skills

SQL

Python

Customer Service

API Knowledge

Technical Support

Education

Bachelor's degree in Business, Marketing, Communications, Information Technology, or related field

Tools

Zendesk

REST APIs

Job description

A technology company in Atlanta is seeking a Technical Support Specialist to assist API customers and provide high-quality technical support. The ideal candidate will possess a Bachelor's degree and 3 years of experience in technical support roles, particularly in SaaS environments. Responsibilities include diagnosing customer issues, handling inquiries efficiently, and maintaining documentation. This role offers competitive compensation, equity options, and a supportive remote-first work culture.