Automation Reliability Engineer (Maintenance & Analytics)

Proactive Technical Limited; Atlanta (GA); On-site; USD 75,000 - 100,000; Full time

Job summary

Proactive Technical Limited in Atlanta, United States is seeking a Maintenance Performance Engineer to join our team, focusing on improving reliability, availability and performance of automated systems in a customer-facing environment. The role is well-suited to a technical, analytical and hands-on professional who will use engineering and data-analysis skills to optimize sophisticated automated systems.

You will support maintenance teams, analyze logs and KPIs, and drive corrective actions to

Qualifications

• Strong troubleshooting and root cause analysis in automation.
• Experience with automation and controls systems.
• Proficient at using KPIs and logs for performance.
• Experience developing performance improvement plans.

Responsibilities

• Provide technical support to operations and field maintenance teams, including troubleshooting complex automation and controls issues.
• Visit customer sites to understand operational requirements and support maintenance, retrofit, commissioning and system improvement activities.
• Diagnose faults, analyse system and application logs, perform root cause analysis and implement effective corrective actions.
• Own and analyse maintenance and system performance KPIs, identifying trends, recurring issues and performance gaps.
• Develop performance reporting, dashboards and data-driven insights to establish baselines and measure improvements.
• Develop and track performance improvement plans where systems, processes or maintenance activities are not achieving agreed targets.
• Use SQL, operational data and system logs to investigate performance issues and identify opportunities for improved reliability and availability.
• Work closely with Product and Engineering teams to investigate system performance and contribute to product and system improvements.
• Feed customer and field insights back into the wider organisation and help standardise best practices across sites.
• Support preventative maintenance, continuous improvement and the development of new performance monitoring and analytics capabilities.
• Manage technical incidents and customer expectations, taking ownership of issues through to resolution and escalating where required.

Skills

Troubleshooting

Automation

Data analytics

SQL

Linux CLI

WMS/WCS/WES

Job description

Proactive Technical Limited in Atlanta, United States is seeking a Maintenance Performance Engineer to join our team, focusing on improving reliability, availability and performance of automated systems in a customer-facing environment. The role is well-suited to a technical, analytical and hands-on professional who will use engineering and data-analysis skills to optimize sophisticated automated systems.

You will support maintenance teams, analyze logs and KPIs, and drive corrective actions to