Senior HR Tech Support Analyst – Talent Acquisition

Infor; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading business cloud software company is seeking a Technical Product Support Analyst in Atlanta, GA. This role involves resolving complex technical issues for Talent Acquisition systems and enhancing customer experiences through effective problem-solving. Candidates should have experience in HR software systems, strong analytical skills, and technical knowledge in Java, SQL, and support processes. The ideal applicant will guide junior members and engage closely with customers to ensure service excellence in product support.

Qualifications

• Experience resolving complex technical issues across multiple product suites.
• Proficient in providing technical support for HR software systems.
• Demonstrated ability to manage escalations and set customer expectations.

Responsibilities

• Resolve high-impact issues related to Talent Acquisition systems.
• Conduct functional analysis, testing, and debugging.
• Engage with customers to deliver fast, accurate solutions.

Skills

Analytical skills in data analysis

Experience with Java

Experience with JavaScript

Experience with SQL scripting

Experience with cloud infrastructure

Experience in troubleshooting

Customer service orientation

Education

Bachelor’s degree in Business, Computer Science, or equivalent technical training

Tools

Infor HR Talent

Workday

SAP SuccessFactors

Oracle HCM

iCIMS

Job description

A leading business cloud software company is seeking a Technical Product Support Analyst in Atlanta, GA. This role involves resolving complex technical issues for Talent Acquisition systems and enhancing customer experiences through effective problem-solving. Candidates should have experience in HR software systems, strong analytical skills, and technical knowledge in Java, SQL, and support processes. The ideal applicant will guide junior members and engage closely with customers to ensure service excellence in product support.