Senior Cybersecurity Support Engineer

Fortinet; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

11 paid holidays

Vacation and sick time

Comprehensive leave program

Job summary

A leading cybersecurity firm in Atlanta is seeking a Support Specialist to provide top-notch technical support and enhance customer success. The ideal candidate will have at least 3 years of experience, a bachelor's degree in computer science, strong troubleshooting abilities, and excellent communication skills. The role involves managing customer inquiries, providing education on product use, and collaborating closely with internal teams to solve complex challenges. Join us in making a significant impact in cybersecurity.

Qualifications

• Minimum 3 years experience in technical support or system administration.
• Bachelor’s degree in computer science or equivalent education.
• Deep working knowledge of operating systems such as Windows, OSX, Unix/Linux.

Responsibilities

• Provide troubleshooting expertise on core Fortinet products.
• Collect and analyze configuration information and recommend changes.
• Manage customer communications until closure of each case.

Skills

Troubleshooting

Customer service

Communication skills

Technical support

Problem-solving

Education

Bachelor’s degree in computer science or related field

3+ years experience in technical support

Tools

Windows

Unix/Linux

OSX

Job description

A leading cybersecurity firm in Atlanta is seeking a Support Specialist to provide top-notch technical support and enhance customer success. The ideal candidate will have at least 3 years of experience, a bachelor's degree in computer science, strong troubleshooting abilities, and excellent communication skills. The role involves managing customer inquiries, providing education on product use, and collaborating closely with internal teams to solve complex challenges. Join us in making a significant impact in cybersecurity.