Application Support Engineer — Impact & Escalations

Global-e; Atlanta (GA); On-site; USD 100,000 - 110,000; Full time

Job summary

A leading global e-commerce platform is seeking an Entry Level Application Support Engineer in Atlanta. The role involves ensuring systems run smoothly, addressing technical issues, and collaborating with various teams. Candidates should be comfortable with debugging and have a willingness to mentor junior staff. This is a full-time position offering a competitive salary range. Exceptional service for international clients is the primary focus.

Qualifications

• Entry level position requiring collaborative skills with engineers and analysts.
• Ability to address and debug technical issues as they arise.
• Experience in mentoring junior team members is a plus.

Responsibilities

• Collaborate with engineering team to resolve production issues.
• Handle and resolve escalations from customers and teams.
• Mentor junior team members and expand knowledge management.

Skills

Technical issue debugging

Customer escalation handling

Knowledge management

Job description

A leading global e-commerce platform is seeking an Entry Level Application Support Engineer in Atlanta. The role involves ensuring systems run smoothly, addressing technical issues, and collaborating with various teams. Candidates should be comfortable with debugging and have a willingness to mentor junior staff. This is a full-time position offering a competitive salary range. Exceptional service for international clients is the primary focus.