Supervisor Patient Access

Saint Luke's; Lee's Summit (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Saint Luke's East Hospital in Lee's Summit, MO is seeking a Supervisor for Patient Access to oversee daily operations and staff performance within the department.

The role focuses on training, coaching, hiring and maintaining adequate staffing levels while ensuring high service standards across patient registration, scheduling, insurance verification, claims and denials.

Qualifications

• 3-5 years of hospital revenue cycle or customer service leadership experience.
• Experience in patient registration, scheduling, insurance verification, claims or denials is preferred.
• Strong coaching, hiring and budgeting capabilities.

Responsibilities

• Establishes and enforces standards for Patient Access staff and department policies.
• Plans work schedules to ensure adequate staffing and coverage.
• Interviews, hires, evaluates and develops staff.
• Oversees day shift housekeeping staff as needed.
• Schedules major projects and ensures staffing and supplies.
• Conducts staff quality audits and coaching sessions.
• Assists Department Manager with budgets and cost controls.
• Reports monthly goals and accomplishments to leadership.

Skills

Staff supervision

Customer service

Budgeting

Leadership

Education

Associate degree

Job description

Job Description

Saint Luke's East Hospital in Lee's Summit, MO is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs.

Friday- Monday

Shift Details: Friday- Monday

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility
• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives
• Interviews, selects, hires, evaluates, Patient Access Representatives
• Orients, trains, develops, and supervises all day shift housekeeping staff
• Schedules major project work, assuring that adequate staff and supplies are available
• Conducts staff quality audits, coaching
• Assists Department Manager with budgets
• Reports monthly goals and accomplishments

3 years' experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of associate degree. Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke's is "The Best Place to Get Care, The Best Place to Give Care."

Why Saint Luke's?

Benefits

• Medical health plans
• Tuition reimbursement
• Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience:

3-5 years

Associate Degree

Job Details

Full Time

Day (United States of America)