Supervisor Patient Access

saintlukes; Lee's Summit (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Leave of Absence, PTO, Extended Sick</

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's East Hospital in Lee's Summit, MO is seeking a Supervisor for Patient Access to oversee daily operations, staffing, training, and quality assurance within the department. The role focuses on ensuring high standards of patient service and engagement across patients, visitors, and staff while leading a team to meet budget and performance goals.

Qualified candidates typically have 3–5 years of hospital revenue cycle experience or related leadership roles, with an associate degree

Qualifications

• 3-5 years of experience in hospital or physician revenue cycle, including patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and leadership experience.
• Associate degree may substitute for experience; emphasis on customer service and patient engagement.

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff per facility policies.
• Plans work schedules to ensure adequate staffing of Patient Access Representatives.
• Interviews, selects, hires, evaluates Patient Access Representatives.
• Orients, trains, develops, and supervises all day shift housekeeping staff.
• Schedules major project work and ensures staff and supplies are available.
• Conducts staff quality audits and coaching.
• Assists Department Manager with budgets.
• Reports monthly goals and accomplishments.

Education

Associate Degree

Job description

Job Description

Saint Luke's East Hospital in Lee's Summit, MO is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs.

Shift Details: Friday- Monday

Responsibilities:

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility


• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives


• Interviews, selects, hires, evaluates, Patient Access Representatives


• Orients, trains, develops, and supervises all day shift housekeeping staff


• Schedules major project work, assuring that adequate staff and supplies are available


• Conducts staff quality audits , coaching


• Assists Department Manager with budgets


• Reports monthly goals and accomplishments

3 years' experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of associate degree . Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke's is "The Best Place to Get Care, The Best Place to Give Care."

Why Saint Luke's?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans


• Tuition reimbursement


• Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans


• Retirement contributions


• Employee Assistance Program

Job Requirements

Applicable Experience:

3-5 years

Associate Degree

Job Details

Full Time

Day (United States of America)