Supervisor Patient Access

Saint Luke's Health System; Lee's Summit (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Saint Luke’s East Hospital in Lee’s Summit, MO is seeking a Supervisor for Patient Access to join our team. This role oversees daily operations of the Patient Access department, ensuring staffing, training and quality standards are maintained to deliver exceptional patient service.

The position requires 3–5 years of hospital revenue cycle experience and an Associate Degree, with potential for on-the-job progression. Shift details include Friday through Monday, with full-time daytime hours.

Qualifications

• 3–5 years of hospital or physician revenue cycle experience including patient registration, scheduling, insurance verification, claims, denials, and customer service and leadership experience.
• Associate degree required; on-the-job experience may substitute per policy.

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with hospital policies.
• Plans work schedules, hours, areas of work, and duties to ensure adequate staffing of Patient Access Representatives.
• Interviews, selects, hires, evaluates, Patient Access Representatives.
• Schedules major project work, ensuring adequate staff and supplies are available.
• Assists Department Manager with budgets and reports monthly goals and accomplishments.

Education

Associate Degree

Job description

Job Description

Saint Luke’s East Hospital in Lee’s Summit, MO is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs.

Shift Details: Friday- Monday

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility

• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives

• Interviews, selects, hires, evaluates, Patient Access Representatives

• Orients, trains, develops, and supervises all day shift housekeeping staff

• Schedules major project work, assuring that adequate staff and supplies are available

• Conducts staff quality audits, coaching

• Assists Department Manager with budgets

• Reports monthly goals and accomplishments

3 years’ experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of associate degree. Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke’s is “The Best Place to Get Care, The Best Place to Give Care.”

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans

• Tuition reimbursement

• Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans

• Retirement contributions

• Employee Assistance Program

Job Requirements

Applicable Experience:

3-5 years

Associate Degree

Job Details

Full Time

Day (United States of America)