Patient Access Supervisor - Lead & Optimize Revenue Cycle

saintlukes; Lee's Summit (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Leave of Absence, PTO, Extended Sick</

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's East Hospital in Lee's Summit, MO is seeking a Supervisor for Patient Access to oversee daily operations, staffing, training, and quality assurance within the department. The role focuses on ensuring high standards of patient service and engagement across patients, visitors, and staff while leading a team to meet budget and performance goals.

Qualified candidates typically have 3–5 years of hospital revenue cycle experience or related leadership roles, with an associate degree

Qualifications

• 3-5 years of experience in hospital or physician revenue cycle, including patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and leadership experience.
• Associate degree may substitute for experience; emphasis on customer service and patient engagement.

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff per facility policies.
• Plans work schedules to ensure adequate staffing of Patient Access Representatives.
• Interviews, selects, hires, evaluates Patient Access Representatives.
• Orients, trains, develops, and supervises all day shift housekeeping staff.
• Schedules major project work and ensures staff and supplies are available.
• Conducts staff quality audits and coaching.
• Assists Department Manager with budgets.
• Reports monthly goals and accomplishments.

Education

Associate Degree

Job description

Saint Luke's East Hospital in Lee's Summit, MO is seeking a Supervisor for Patient Access to oversee daily operations, staffing, training, and quality assurance within the department. The role focuses on ensuring high standards of patient service and engagement across patients, visitors, and staff while leading a team to meet budget and performance goals.

Qualified candidates typically have 3–5 years of hospital revenue cycle experience or related leadership roles, with an associate degree