Patient Access Supervisor: Lead Staff & Quality

Saint Luke's Health System; Lake Lotawana (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Leave of Absence, PTO, Extended Sick

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s East Hospital in Lee’s Summit, MO seeks a Supervisor for Patient Access to oversee day-to-day operations of the department. The role ensures quality standards are met by training, coaching, evaluating, hiring, and motivating staff while maintaining adequate staffing levels.

Responsibilities include scheduling, interviewing, staffing, budgeting assistance, and quality audits, with a focus on customer service to patients and associates daily.

Qualifications

• 3–5 years of hospital revenue cycle experience, including patient registration, scheduling, insurance verification, claims, denials, payment variance, or customer service.
• Associate degree or three years of leadership experience in a related field.
• Strong customer service and staff leadership abilities.

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility
• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives
• Interviews, selects, hires, evaluates, Patient Access Representatives
• Orients, trains, develops, and supervises all day shift housekeeping staff
• Schedules major project work, assuring that adequate staff and supplies are available
• Conducts staff quality audits, coaching
• Assists Department Manager with budgets
• Reports monthly goals and accomplishments

Job description

Saint Luke’s East Hospital in Lee’s Summit, MO seeks a Supervisor for Patient Access to oversee day-to-day operations of the department. The role ensures quality standards are met by training, coaching, evaluating, hiring, and motivating staff while maintaining adequate staffing levels.

Responsibilities include scheduling, interviewing, staffing, budgeting assistance, and quality audits, with a focus on customer service to patients and associates daily.