Supervisor Patient Access

Saint Luke's Health System; Lake Lotawana (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Leave of Absence, PTO, Extended Sick

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s East Hospital in Lee’s Summit, MO seeks a Supervisor for Patient Access to oversee day-to-day operations of the department. The role ensures quality standards are met by training, coaching, evaluating, hiring, and motivating staff while maintaining adequate staffing levels.

Responsibilities include scheduling, interviewing, staffing, budgeting assistance, and quality audits, with a focus on customer service to patients and associates daily.

Qualifications

• 3–5 years of hospital revenue cycle experience, including patient registration, scheduling, insurance verification, claims, denials, payment variance, or customer service.
• Associate degree or three years of leadership experience in a related field.
• Strong customer service and staff leadership abilities.

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility
• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives
• Interviews, selects, hires, evaluates, Patient Access Representatives
• Orients, trains, develops, and supervises all day shift housekeeping staff
• Schedules major project work, assuring that adequate staff and supplies are available
• Conducts staff quality audits, coaching
• Assists Department Manager with budgets
• Reports monthly goals and accomplishments

Job description

Job Description Saint Luke’s East Hospital in Lee’s Summit, MO is seeking a Supervisor for Patient Access to join our team.

This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs.

Shift Details

Friday- Monday

Responsibilities

• Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility
• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives
• Interviews, selects, hires, evaluates, Patient Access Representatives
• Orients, trains, develops, and supervises all day shift housekeeping staff
• Schedules major project work, assuring that adequate staff and supplies are available
• Conducts staff quality audits, coaching
• Assists Department Manager with budgets
• Reports monthly goals and accomplishments

3 years' experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of associate degree.

Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke’s is “The Best Place to Get Care, The Best Place to Give Care.”

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve.

Benefits

• Medical health plans
• Tuition reimbursement
• Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience: 3-5 years Associate Degree

Job Details

Full Time Day (United States of America) Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Find out more

Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes