Supervisor Patient Access

Saint Luke's Health System; Missouri; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

PTO & extended leave

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke’s East Hospital seeks a Supervisor for Patient Access to manage daily operations, staffing, and quality metrics. You will train and coach staff, hire and evaluate team members, and ensure patient flow aligns with policy and budget.

A focus on service excellence supports Saint Luke’s mission to be a top care provider. Ideal candidates have 3–5 years of hospital revenue cycle or patient access leadership experience and an associate degree or equivalent.

Qualifications

• 3-5 years of hospital or physician revenue cycle experience preferred.
• Experience in patient registration, scheduling, insurance verification, claims, denials or payment posting is valued.
• Leadership experience and ability to motivate staff are required.
• Associate degree or equivalent experience may substitute for some qualifications.

Responsibilities

• Oversee daily Patient Access operations and ensure quality standards.
• Train, coach, hire, and evaluate staff to maintain adequate staffing.
• Plan work schedules and job duties; supervise housekeeping staff as needed.
• Monitor budgets, report monthly goals, and support process improvements.

Skills

Customer service

Team leadership

Coaching

Communication skills

Staff scheduling

Education

Associate degree

Job description

## Supervisor Patient AccessApply: Saint Luke's East Hospital | 100 NE Saint Lukes Blvd | Lees Summit | MO: Full time: Posted Today: JobReq0061241# **Job Description**Saint Luke’s East Hospital in Lee’s Summit, MO is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs. Shift Details: **Friday- Monday****Responsibilities:*** Establishes and reviews standards and work procedures for all Patient Access staff in accordance with established policies and practices of the facility* Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives* Interviews, selects, hires, evaluates, Patient Access Representatives* Orients, trains, develops, and supervises all day shift housekeeping staff* Schedules major project work, assuring that adequate staff and supplies are available* Conducts staff quality audits, coaching* Assists Department Manager with budgets* Reports monthly goals and accomplishments3 years' experience with hospital or physician revenue cycle experience with patient registration, scheduling, insurance verification, claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of associate degree. Your priority will be customer service and engagement in the way you interact with patients, visitors, and associates daily to ensure Saint Luke’s is **“The Best Place to Get Care, The Best Place to Give Care.”****Why Saint Luke’s?**We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:* Medical health plans* Tuition reimbursement* Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans* Retirement contributions* Employee Assistance Program# **Job Requirements**Applicable Experience:3-5 yearsAssociate Degree# **Job Details**Full TimeDay (United States of America)