Patient Access Representative - Convenient Care

Saint Luke's; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke’s Convenient Care Troost in Kansas City, MO is seeking a Patient Access Representative to conduct professional patient interviews, collect demographics and financial information, verify insurance eligibility, and assist with billing processes.

Responsibilities include handling registration questions, delivering quality customer service, and contributing to a fast-paced workflow while maintaining compliance with regulations.

Qualifications

• Less than 1 year applicable experience.
• Demonstrates quality customer service.
• Ability to answer basic registration questions with minimal support.

Responsibilities

• Conduct professional patient interviews collecting demographic, financial, and biographical information.
• Verify patient insurance eligibility and benefits.
• Assist with billing and collecting money owed, including referring to payment plans or resources.
• Answer registration questions and maintain efficient workflow.

Skills

Customer service

Multitasking

Critical thinking

Job description

Job Description

• Clinic Hours are: Mon-Fri 7a-7p and Sat-Sun 8a-5p. Expected hours for this position are Mon-Fri 8:30 - 5:00p.
• Hours may vary and may include weekend/holiday shift coverage and/or floating to other Community Care Clinics as needed.

Job Description

Join the team at Saint Luke’s Convenient Care Troost as a Patient Access Representative!

• Clinic Hours are: Mon-Fri 7a-7p and Sat-Sun 8a-5p. Expected hours for this position are Mon-Fri 8:30 - 5:00p.
• Hours may vary and may include weekend/holiday shift coverage and/or floating to other Community Care Clinics as needed.

The Opportunity

The Patient Access Representative conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast-paced work environment are required.

• Able to answer basic registration questions with minimal support.
• Demonstrates quality customer service.
• Participates in timely efficient workflow.

Why Saint Luke’s?

• We believe in work/life balance.
• We are dedicated to innovation and always looking for ways to improve.
• We believe in creating a collaborative environment where all voices are heard.
• We are here for you and will support you in achieving your goals.

Job Requirements

Applicable Experience:

Less than 1 year

Job Details

Full Time

Day (United States of America)