Summer Hospitality Intern: Hands-On Guest Service & Ops

Great Wolf Lodge; Traverse City (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

Great Wolf Lodge in Traverse City offers a Summer Hospitality Internship (10 weeks) on-site, covering Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. Interns will participate in hands-on duties, shadow across departments, and engage in group projects with leadership feedback.

Applicants must be high school graduates or equivalent and enrolled in a degree program. The program emphasizes teamwork, flexibility, and proactive guest service, with potential

Qualifications

• High School diploma or equivalent.
• Enrollment in an associate or bachelor’s degree program during internship.
• Experience with cash handling or POS systems is a plus.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet guests and engage professionally.
• Respond to guest inquiries and escalate issues as needed.
• Follow safety guidelines and procedures.
• Perform duties in the assigned department (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage).

Skills

Customer service

Communication

Multi-tasking

Flexibility

Teamwork

Education

High School diploma or equivalent

Currently enrolled in associate or bachelor’s degree program

Tools

POS systems

Job description

Great Wolf Lodge in Traverse City offers a Summer Hospitality Internship (10 weeks) on-site, covering Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. Interns will participate in hands-on duties, shadow across departments, and engage in group projects with leadership feedback.

Applicants must be high school graduates or equivalent and enrolled in a degree program. The program emphasizes teamwork, flexibility, and proactive guest service, with potential