Summer Hospitality Internship: Hands-On Guest Service

Great Wolf; Manteca (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Great Wolf Lodge in Manteca is offering a Summer Hospitality Internship. This 10-week, full-time on-site program immerses you in guest services, housekeeping, retail, attractions, entertainment, or F&B, with hands-on experience and mentorship.

During the internship you will greet guests, support operations, complete safety trainings, and collaborate on a group project with your cohort. A path to future opportunities at Great Wolf Lodge is available.

Qualifications

• Must have a High School diploma or equivalent.
• Must be enrolled in an associate degree or bachelor's degree program during internship.
• Available to complete at minimum a 10-week program (End of May to Early August).
• Experience utilizing basic math skills with ability to add, subtract multiply and divide.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays.
• Must have unrestricted work authorization in the US.

Responsibilities

• Greet and engage guests while maintaining professional presentation.
• Respond promptly to guest inquiries and escalate issues to leadership.
• Enhances the guest experience through providing exceptional customer service.
• Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area.
• Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end.
• Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program.

Skills

Excellent written and verbal comms

Guest service mindset

Flexible scheduling

Unrestricted US work auth

Basic math skills

Education

High School diploma or equivalent

Currently enrolled in associate or bachelor's degree program

Tools

Point of Sale systems

Job description

Great Wolf Lodge in Manteca is offering a Summer Hospitality Internship. This 10-week, full-time on-site program immerses you in guest services, housekeeping, retail, attractions, entertainment, or F&B, with hands-on experience and mentorship.

During the internship you will greet guests, support operations, complete safety trainings, and collaborate on a group project with your cohort. A path to future opportunities at Great Wolf Lodge is available.