Summer Hospitality Internship: Hands-On Guest Ops

Great Wolf Lodge; Naples (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Great Wolf Lodge in Naples, FL is offering a 10-week Summer Hospitality Internship on-site, with a focus on guest services, housekeeping, retail, attractions, entertainment, or F&B. Interns will support full role responsibilities and gain hands-on experience within a leading hospitality and entertainment brand.

The program emphasizes mentorship, real-world exposure, teamwork, and a pathway to full-time opportunities, with a flexible schedule including evenings and weekends to meet business needs.

Qualifications

• Must have a High School diploma or equivalent.
• Must be currently enrolled in an associate degree or bachelor's degree program during internship.
• Available to complete at minimum a 10-week program (End of May to Early August).
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays.
• Must have unrestricted work authorization in the US.
• No housing or relocation will be provided.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Greet and engage guests while maintaining professional presentation.
• Respond promptly to guest inquiries and elevate issues to leadership.
• Enhance the guest experience through providing exceptional customer service.
• Follow all safety guidelines, company procedures, and asset protection protocols.
• Participate in required safety and emergency training.
• Report any incidents or hazards to leadership.
• Perform all duties per department-specific job description for your assigned area.
• Maintain regular attendance and punctuality.
• Engage in cross-departmental job shadows to build working knowledge.
• Collaborate with intern cohort to develop, execute, and present a group project to lodge leadership by program end.
• Complete required on-the-job, self-paced, and classroom learning for your assigned department.
• Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen.

Skills

Excellent written and verbal comms

Basic math skills

Reading & interpreting docs

Scheduling flexibility

Teamwork

Education

High School diploma or equivalent

Enrollment in associate or bachelor's degree program

Job description

Great Wolf Lodge in Naples, FL is offering a 10-week Summer Hospitality Internship on-site, with a focus on guest services, housekeeping, retail, attractions, entertainment, or F&B. Interns will support full role responsibilities and gain hands-on experience within a leading hospitality and entertainment brand.

The program emphasizes mentorship, real-world exposure, teamwork, and a pathway to full-time opportunities, with a flexible schedule including evenings and weekends to meet business needs.