Summer Hospitality Intern: Fast-Paced Guest Experience

Great Wolf Lodge; Baraboo (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

Great Wolf Lodge in Wisconsin Dells offers a Summer Hospitality Internship to immerse students in day-to-day operations across Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. The 10-week program emphasizes hands-on experience, mentorship, and a direct pathway to future opportunities within the brand.

Interns deliver exceptional service to families, learn under lodge leadership, and participate in cross-departmental shadowing while developing leadership and

Qualifications

• Must have a High School diploma or equivalent.
• Must be currently enrollment in an associate degree or bachelor’s degree program during internship.
• Available to complete at minimum a 10-week program (End of May to Early August).
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Excellent written and verbal communication skills.
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
• Scheduling flexibility including evenings, weekends, and holidays.
• Must have unrestricted work authorization in the US.
• No housing or relocation will be provided.
• Successful completion of a criminal background check and drug screen.

Responsibilities

• Greet and engage guests while maintaining professional presentation.
• Respond promptly to guest inquiries and elevate issues to leadership.
• Enhances the guest experience through providing exceptional customer service.
• Follow all safety guidelines, company procedures, and asset protection protocols.
• Participate in required safety and emergency training.
• Report any incidents or hazards to leadership.
• Maintain organized, clean work areas that comply with health and safety standards.
• Perform all duties and responsibilities outlined in the department-specific job description for your assigned area (Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage).
• Regular, dependable attendance and punctuality.
• Engage in cross-departmental job shadows to build working knowledge of operations outside your assigned area.
• Collaborate with your intern cohort to develop, execute, and present a group project to lodge leadership by program end.
• Complete required on-the-job, self-paced, and classroom learning for your assigned department throughout the duration of the program.
• Actively participate in networking events and engagement opportunities with program participants at your lodge and across the company.
• Take ownership of your professional development by applying learnings in resort operations, leadership, and business acumen to your daily work.

Skills

Excellent communication

Strong math basics

Flexible scheduling

Customer service mindset

Education

High School diploma or equivalent

Enrollment in associate or bachelor's degree program

Tools

Point of Sale (POS) systems

Job description

Great Wolf Lodge in Wisconsin Dells offers a Summer Hospitality Internship to immerse students in day-to-day operations across Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. The 10-week program emphasizes hands-on experience, mentorship, and a direct pathway to future opportunities within the brand.

Interns deliver exceptional service to families, learn under lodge leadership, and participate in cross-departmental shadowing while developing leadership and