Summer Hospitality Intern: Hands-On Experience & Mentorship

Great Wolf Lodge; Gurnee (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Great Wolf Lodge in Gurnee, IL is seeking a Summer Hospitality Intern for a 10-week, on-site program across Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. Interns will perform full department duties during the interview process and engage in hands-on experiences and mentorship.

You will help deliver exceptional guest service, participate in cross-department shadows, and complete required on-the-job, self-paced, and classroom learning.

Qualifications

• Must have a High School diploma or equivalent.
• Currently enrolled in an associate or bachelor’s degree program during the internship.
• Available to complete at least a 10-week program (End of May to Early August).
• Experience with basic math and calculations.
• Excellent written and verbal communication skills.
• Ability to read and interpret instructional documents.
• Flexible scheduling including evenings, weekends, and holidays.
• Unrestricted US work authorization.
• Criminal background check and drug screen required.

Responsibilities

• Greet and engage guests while maintaining a professional presentation.
• Respond promptly to guest inquiries and escalate to leadership as needed.
• Enhance guest experience with exceptional service.
• Follow safety guidelines and company procedures.
• Perform duties across assigned departments and maintain attendance.
• Collaborate with intern cohort on a group project and present to lodge leadership.

Skills

Academic admission/enrollment

Math skills

Communication skills

Reading & comprehension

Scheduling flexibility

Work authorization US

Background check clearance

Education

High School diploma or equivalent

Tools

POS systems

Job description

Great Wolf Lodge in Gurnee, IL is seeking a Summer Hospitality Intern for a 10-week, on-site program across Guest Services, Housekeeping, Retail, Attractions, Entertainment, or Food & Beverage. Interns will perform full department duties during the interview process and engage in hands-on experiences and mentorship.

You will help deliver exceptional guest service, participate in cross-department shadows, and complete required on-the-job, self-paced, and classroom learning.