Summer 2027 Graduate CX Analytics Intern

Highmark Health

Lorida (FL)

On-site

USD 25,000 - 39,000

Full time

5 days ago

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Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop future CX, analytics, and digital strategy professionals. Interns gain hands-on exposure to customer journeys, voice-of-customer insights, and data-driven decision making within a healthcare setting.

You will collaborate with executives, digital teams, and analytics partners to analyze interactions, create seamless experiences, and support organizational growth through mentorship and

Qualifications

Bachelor’s degree is required or pursuing graduate studies.
Pursuit of a graduate degree (full or part-time) is preferred.
Master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, UX, Digital Marketing, Product Management, Healthcare Administration is preferred.

Responsibilities

Analyze voice-of-customer data and evaluate customer journeys.
Support digital experience assessments and optimize journey maps.
Prepare presentations and reports for stakeholders to drive data-driven decisions.
Collaborate with leaders, marketing, product owners, and analytics partners.

Skills

Voice of Customer analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Communication

Education

Bachelor's degree

Pursuit of a graduate degree (full or part-time)

Master’s degree in Business Analytics/Marketing/Customer Experience Management/UX/Healthcare Administration

Job description

You will collaborate with executives, digital teams, and analytics partners to analyze interactions, create seamless experiences, and support organizational growth through mentorship and

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