Graduate Customer Experience & Analytics Intern

Highmark Health; Montpelier (VT); On-site; USD 28,000 - 34,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of CX, analytics, and digital strategy professionals within a healthcare organization.

Interns will gain exposure to customer journey evaluation, voice‑of‑customer insights, user experience research, and data‑driven decision making while collaborating with business leaders, digital teams, and analytics partners.

Qualifications

• Bachelor’s degree is required.
• Pursuance of a graduate degree full or part‑time in an accredited college or university.

Responsibilities

• Analyze voice‑of‑customer data and customer interactions.
• Evaluate customer journeys and digital experiences.
• Review analytics insights (e.g., Adobe Analytics) to inform improvements.
• Develop journey maps and experience recommendations.
• Support content/SEO optimization efforts and prepare stakeholder reports.

Skills

VOC analytics

Journey mapping

Digital experience analysis

Education

Bachelor’s degree

Graduate degree (full/part-time)

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of CX, analytics, and digital strategy professionals within a healthcare organization.

Interns will gain exposure to customer journey evaluation, voice‑of‑customer insights, user experience research, and data‑driven decision making while collaborating with business leaders, digital teams, and analytics partners.