Graduate CX Analytics & Experience Intern

Highmark Health

Alaska

On-site

USD 25,000 - 34,000

Full time

5 days ago

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Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of CX, analytics, and digital strategy professionals. You will gain hands-on experience evaluating customer journeys, applying VOC insights, and supporting data-driven decisions within a healthcare setting.

As part of the Customer Experience team, you will collaborate with leaders, digital teams, marketing, product owners, and analytics partners to improve

Qualifications

Bachelor’s degree required.
Pursuance of a graduate degree full or part-time in an accredited college or university preferred.

Responsibilities

Communicate effectively with colleagues, clients, and stakeholders in planning assignments and resolving issues.
Under supervision, provide professional services aligned with day-to-day objectives and receive mentoring.
Undertake and participate in projects to develop professional skills and expertise.
Participate in planning and implementation of unit projects within area of expertise.
Conduct research and reporting with recommendations or alternative proposals for action.
Undertake related studies or enrichment programs as appropriate.

Skills

Voice of Customer analytics

Journey mapping

Data analytics

User research

Education

Bachelor’s degree

Graduate degree (full or part-time) in accredited college/university

Tools

Adobe Analytics

Job description

As part of the Customer Experience team, you will collaborate with leaders, digital teams, marketing, product owners, and analytics partners to improve

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