Graduate CX & Digital Analytics Intern

Highmark Health; Lexington (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of CX, analytics, and digital strategy professionals within a healthcare setting. Interns will gain hands‑on exposure to customer journey evaluation, voice‑of‑customer insights, UX research, and data‑driven decision making.

The program emphasizes mentorship, cross‑functional collaboration, and exposure to opportunities across CX, UX, Digital Strategy, Product

Qualifications

• Bachelor’s degree.
• Pursuance of a graduate degree full or part‑time in an accredited college or university.

Responsibilities

• Analyze voice‑of‑customer data and customer journeys.
• Evaluate digital experience assessments and Adobe Analytics insights.
• Support process improvement initiatives and develop journey maps.
• Assist with content and SEO optimization and prepare stakeholder reports.
• Collaborate with business leaders, digital experience teams, product owners, and analytics partners.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part‑time in an accredited college or university

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship designed to develop the next generation of CX, analytics, and digital strategy professionals within a healthcare setting. Interns will gain hands‑on exposure to customer journey evaluation, voice‑of‑customer insights, UX research, and data‑driven decision making.

The program emphasizes mentorship, cross‑functional collaboration, and exposure to opportunities across CX, UX, Digital Strategy, Product