Graduate CX Analytics & Experience Intern

Highmark Health; California City (CA); On-site; USD 22,000 - 36,000; Full time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship. This program lets graduate students gain hands-on experience in customer experience strategy, journey analytics, and digital optimization within a healthcare setting.

Interns collaborate with leaders across marketing, analytics, and product to analyze customer interactions and improve satisfaction and engagement.

Qualifications

• Bachelor’s degree required.
• Pursuing graduate degree in relevant field preferred.

Responsibilities

• Analyze voice-of-customer data to identify improvement opportunities.
• Evaluate customer journeys and digital experiences across touchpoints.
• Support content and SEO optimization and prepare stakeholder presentations.
• Collaborate with leadership, marketing, product, and analytics teams.

Skills

VOC analytics

Customer journey

Experience measurements

Data-driven decisions

Education

Bachelor’s degree

Pursuing master’s degree

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship. This program lets graduate students gain hands-on experience in customer experience strategy, journey analytics, and digital optimization within a healthcare setting.

Interns collaborate with leaders across marketing, analytics, and product to analyze customer interactions and improve satisfaction and engagement.