Graduate CX Analytics Intern (Summer 2027)

Highmark Health; West Virginia; In loco; USD 25.000 - 34.000; Tempo pieno

Descrizione del lavoro

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop expertise in customer journey analysis, digital experience optimization, and analytics-driven decision-making within a healthcare setting.

You will collaborate with leaders across marketing, product, and analytics to improve satisfaction and engagement by evaluating voice-of-customer data, journeys, and digital touchpoints.

Competenze

• Bachelor’s degree required; graduate degree pursuit preferred.
• Experience with VOC analytics and customer journey mapping is preferred.

Mansioni

• Analyze voice-of-customer data and customer journeys.
• Review digital experience assessments and analytics insights.
• Support content and SEO optimization efforts and prepare stakeholder reports.
• Develop journey maps and experience recommendations for improvements.
• Collaborate with cross-functional teams to design more seamless experiences.
• Assist with communicating findings and recommendations to leadership.

Conoscenze

VOC analytics

journey mapping

digital experience analysis

customer experience strategy

Formazione

Bachelor's degree

Pursuit of a graduate degree in a relevant field

Strumenti

Adobe Analytics

Descrizione del lavoro

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop expertise in customer journey analysis, digital experience optimization, and analytics-driven decision-making within a healthcare setting.

You will collaborate with leaders across marketing, product, and analytics to improve satisfaction and engagement by evaluating voice-of-customer data, journeys, and digital touchpoints.