Summer 2027 Customer Experience Analytics Intern

Highmark Health; Indiana; On-site; USD 28,000 - 34,000; Full time

Job summary

United Concordia Dental is seeking a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare organization.

You will collaborate with leaders across marketing, product, and analytics to translate customer insights into actionable improvements, using AI-driven recommendations and data-driven decision making to enhance satisfaction and engagement.

Qualifications

• Bachelor’s degree required.
• Pursuance of a graduate degree in accredited college or university.
• Pursuing a Master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, UX, Digital Marketing, Product Management, Healthcare Administration.

Responsibilities

• Communicate effectively with stakeholders and teams.
• Assist with voice-of-customer analytics and journey mapping tasks.
• Support digital experience assessments and optimization efforts.
• Contribute to content and SEO optimization and reporting.
• Assist with presentations for stakeholders.
• Participate in cross-functional collaboration to develop insights.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part-time in an accredited college or university

Master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration

Job description

United Concordia Dental is seeking a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare organization.

You will collaborate with leaders across marketing, product, and analytics to translate customer insights into actionable improvements, using AI-driven recommendations and data-driven decision making to enhance satisfaction and engagement.