Graduate CX Analytics Intern – Summer 2027

Highmark Health; Manchester (NH); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

United Concordia Dental’s Summer 2027 Customer Experience Analyst Graduate Internship offers hands‑on experience supporting customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare organization.

You’ll collaborate with business leaders, digital teams, marketing, product owners, and analytics partners to analyze interactions and identify opportunities to create more seamless, personalized experiences across touchpoints.

Formación

• Bachelor’s degree completed or in progress.
• Pursuing a Master’s degree in a relevant field preferred.
• Experience with VOC analytics, customer journey mapping, or digital experience analysis preferred.

Responsabilidades

• Communicate effectively with colleagues, clientele, and stakeholders in planning tasks.
• Under supervision, provide professional services to day‑to‑day objectives.
• Undertake and participate in projects to develop professional skills and expertise.
• Participate in planning and implementation of unit projects within area of expertise.
• Conduct research and reporting inclusive of recommendations or alternative proposals.
• Undertake related studies or enrichment programs as appropriate.
• Perform miscellaneous job‑related duties as assigned.

Conocimientos

Voice of customer analytics

Customer journey mapping

Digital experience analysis

UX research

Marketing analytics

Educación

Bachelor’s degree

Pursuing Master’s degree (full/part‑time)

Descripción del empleo

United Concordia Dental’s Summer 2027 Customer Experience Analyst Graduate Internship offers hands‑on experience supporting customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare organization.

You’ll collaborate with business leaders, digital teams, marketing, product owners, and analytics partners to analyze interactions and identify opportunities to create more seamless, personalized experiences across touchpoints.