Graduate CX Analytics & Experience Intern

Highmark Health; Maine; On-site; USD 21,000 - 30,000; Full time

Job summary

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to provide hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

You will collaborate with leaders across marketing, analytics, product, and digital teams to analyze customer interactions and deliver insights that drive better satisfaction and engagement.

Qualifications

• Bachelor’s degree is required.
• Pursuing a graduate degree in a related field is preferred.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate website and digital experiences using analytics.
• Prepare presentations and reports for stakeholders.
• Support journey-mapping and experience optimization initiatives.
• Collaborate with cross-functional teams to drive CX improvements.

Education

Bachelor’s degree

Pursuance of a graduate degree full or part-time in an accredited college or university

Job description

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to provide hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

You will collaborate with leaders across marketing, analytics, product, and digital teams to analyze customer interactions and deliver insights that drive better satisfaction and engagement.