Customer Experience Analytics Intern - Summer 2027

Highmark Health; Georgia; On-site; USD 30,000 - 42,000; Full time

Job summary

United Concordia Dental invites motivated graduate students to join a Summer 2027 Customer Experience Analyst Graduate Internship. You will support customer experience strategy, journey analytics, and digital optimization within a healthcare organization.

The program emphasizes hands-on learning, VOC analysis, and data-driven decision-making to improve satisfaction and engagement across touchpoints. As part of the Customer Experience team, you will collaborate with leaders, marketing, product

Qualifications

• Bachelor’s degree required.
• Pursuing a graduate degree in a related field is preferred.

Responsibilities

• Analyze voice-of-customer data to identify drivers of satisfaction and engagement.
• Evaluate customer journeys and digital touchpoints across channels.
• Support website and digital experience assessments using analytics insights.
• Assist with content optimization and SEO initiatives for digital properties.
• Prepare presentations and reports for stakeholders to inform strategy.
• Collaborate with cross-functional teams to implement experience improvements.

Skills

VOC analytics

Journey mapping

Digital experience analysis

Education

Bachelor’s degree

Pursuing graduate degree (full/part-time)

Job description

United Concordia Dental invites motivated graduate students to join a Summer 2027 Customer Experience Analyst Graduate Internship. You will support customer experience strategy, journey analytics, and digital optimization within a healthcare organization.

The program emphasizes hands-on learning, VOC analysis, and data-driven decision-making to improve satisfaction and engagement across touchpoints. As part of the Customer Experience team, you will collaborate with leaders, marketing, product