Graduate Customer Experience Analytics Intern

Highmark Health; Eagle (ID); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop expertise in customer experience strategy and data-driven decision-making within healthcare.

You will collaborate with cross-functional teams to analyze interactions, optimize journeys, and deliver insights across touchpoints, leveraging AI-driven recommendations and analytics capabilities.

Competenze

• Bachelor’s degree required.
• Pursuit of a graduate degree full or part-time in an accredited college or university.

Mansioni

• Analyze voice-of-customer data and customer journeys.
• Evaluate digital experiences and Adobe Analytics insights.
• Support journey mapping and experience recommendations.
• Assist with content and SEO optimization efforts.
• Prepare presentations and reports for stakeholders.
• Collaborate with leaders, digital experience professionals, and product owners.
• Contribute to data-driven decisions to improve satisfaction and engagement.

Conoscenze

VOC analytics

journey mapping

CX measurement

digital experience analysis

Formazione

Bachelor’s degree

Graduate degree in progress

Descrizione del lavoro

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to develop expertise in customer experience strategy and data-driven decision-making within healthcare.

You will collaborate with cross-functional teams to analyze interactions, optimize journeys, and deliver insights across touchpoints, leveraging AI-driven recommendations and analytics capabilities.