Graduate Customer Experience Analytics Intern

Highmark Health; Arkansas; On-site; USD 30,000 - 40,000; Full time

Job summary

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

You'll collaborate with leaders across teams, work with analytics partners, and contribute to data-driven decisions that improve satisfaction and engagement.

Qualifications

• Bachelor’s degree is required.
• Pursuing a graduate degree full or part-time in an accredited college or university.

Responsibilities

• Communicate effectively with colleagues and stakeholders to plan assignments and resolve problems.
• Under supervision, provide professional services aligned with day-to-day objectives.
• Participate in projects to develop professional skills relevant to the organization.
• Assist in planning and implementing unit projects and initiatives within area of expertise.
• Conduct research and prepare reports with recommendations for action.
• Engage in related studies or enrichment programs to meet objectives.
• Perform miscellaneous duties as assigned.

Skills

Communication

Data analysis

Voice of Customer analytics

Journey mapping

Education

Bachelor’s degree

Pursuing graduate degree (full or part-time)

Tools

Adobe Analytics

Job description

United Concordia Dental offers a Summer 2027 Customer Experience Analyst Graduate Internship to gain hands-on experience in customer experience strategy, digital optimization, journey analytics, and experience design within a healthcare setting.

You'll collaborate with leaders across teams, work with analytics partners, and contribute to data-driven decisions that improve satisfaction and engagement.